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Frequently Asked Questions Frequently Asked Questions

  1. Can I walk-in to select the beading materials ?
  2. I am a person who need to feel & touch the beads before buying. I need to know the quality of your products, do you have a shop ?
  3. Where is the workshop ?
  4. How early do I need to sign up for the workshop to get the dates I want ? It seems that the dates I wanted are fully booked.
  5. How do I pay for the workshop / class ?
  6. How do I register for the workshops / courses ?
  7. What is the minimum & maximum students per class / workshop ?
  8. What if I have signed up for the workshop & I cannot attend ?
  9. Is the deposit for workshop/class refundable ?
  10. Are kids eligible to sign up for the workshops ?
  11. Do I get discount if I register with more people ?
  12. When will my order be shipped ?
  13. What is the mailing address of your company ?
  1. Can I walk-in to select the beading materials ?
    Our products are exclusively for online purchase only. Walk-in selection of goods is not possible as our goods are not displayed for walk-in selection.

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  2. I am a person who need to feel & touch the beads before buying. I need to know the quality of your products, do you have a shop ?
    With our quality control, customers can be assured of a quality product, competitive price and prompt delivery. We are confident that our products should meet customer's requirements and satisfaction. You could start by ordering our assorted pack. We have many customers who started off by ordering small quantity. They are now our regulars. We have cut down on shop rentals to make our pricing competitive.

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  3. Where is the workshop ?
    Workshops are conducted at the teacher's home in Woodlands (walking distant from MRT station). Additional S$25 is applicable for each session conducted in Bishan / Woodlands Library project room. Please email for schedule.

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  4. How early do I need to sign up for the workshop to get the dates I want ? It seems that the dates I wanted are fully booked.
    Advance booking is necessary. Workshops are conducted between Monday ~ Friday (10am to 1pm) based on the teacher's availability.

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  5. How do I pay for the workshop / class ?
    Deposit is paid via bank transfer (after you have received our confirmation email & bank details for the workshop). Balance of the lesson fee is paid in cash on the day of your class. Before your lesson starts, the teacher will collect the balance from you. Please remember to bring enough cash on the day of lesson.

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  6. How do I register for the workshops / courses ?

    There are 2 ways of registering, you may select any of these options:

     

    (1) Online purchase

    (2) Email

     

    Please email us for the schedule of the workshop.

     

    Confirmation of lesson requires a deposit of S$50 via bank transfer. Please wait for confirmation email with bank info for payment.

     



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  7. What is the minimum & maximum students per class / workshop ?
    Minimum is 1 student. Maximum is only 4 students.

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  8. What if I have signed up for the workshop & I cannot attend ?

    All workshop sales are final. Please choose your classes wisely, and be sure to check dates before registering. There are no refunds, transfers or exchanges.

    You may send someone to class to take your place. If you must send a replacement, be sure he / she meet all the pre-requisites for the workshop.

    example: if you have signed up for intermediate wirework workshop, that replacement must have basic wirework knowledge.



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  9. Is the deposit for workshop/class refundable ?
    Deposit is non refundable but you can find a replacement to attend the lesson on your behalf.

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  10. Are kids eligible to sign up for the workshops ?
    Yes, we accept children who are at least 10 years old for the workshops. They must be able to handle jewelry pliers.

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  11. Do I get discount if I register with more people ?
    No, this is because our workshops are competitively priced.

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  12. When will my order be shipped ?

    Orders are sent out the next business day after payment clearance. Payment has to reach us before 3pm a day before the shipment date (excluding public holidays, Saturdays & Sundays).

     

    Example:

    1. Payment received at 10am on Tuesday - goods are sent on Wednesday.

    2. Payment received at 5pm on Tuesday - Goods will be sent on Thursday.

     



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  13. What is the mailing address of your company ?

    Our mailing address is:

     

    Woodlands Post Office,

    P.O.box 162

    Singapore 917309
     



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