Goods will be well protected for shipment – fragile items will have multi-layer bubble wrap before placing in their final packaging.

BEADS PAGE will not be responsible for any loss, delay or damage for orders shipped via Standard Mail Service. Our responsibility ends once the package has been dropped off at the post-office. If you are concern, please request for Registered Mail Service which is more reliable and comes with tracking facility (available at an additional fee of S$2.25 - on top of the standard shipping & handling fee). BEADS PAGE purchase "Certificate of Posting" for all standard mails but note that this is not meant for tracking purposes. Rather, it acts as a proof to show that an order has been shipped.

Singapore Orders

1. Shipment Method: either by SINGPOST Standard / Registered post or local courier service (above 2kg). Self-Collection of purchases is not available.

2. Weight cost will be calculated & emailed to buyer together with payment details (see table for handling fee). Minimum charges for shipping & handling fee is S$1.50 (postage S$0.50 + handling S$1.00).

3. Buyer pays shipping & handling charges which will be advised by email

4. Allow 3 ~ 5 working days for SINGPOST local postal delivery.

5. If your order is required urgently, please request for "local courier service" which is available at their current prevailing rates.

6. Please understand that S&H includes both postage and handling fee. PAYPAL Admin Fee is also applicable if payment is made via paypal (5.4% or S$1, whichever is higher).

Handling fee is calculated based on the following table:

 

Country	Handling Fee
Singapore	S$1.00
Overseas	S$1.50

For SINGPOST postal rates, please refer to:

http://www.singpost.com/quick_services/quicks_03postal.htm

For SPEEDPOST ISLANDWIDE rates, please refer to:

http://www.speedpost.com.sg/index.asp

International orders

1. Buyer pays shipping & handling charges which will be advised by email.

2. Weight cost will be calculated & emailed to buyer together with payment details (see table for handling fee).
   For example, shipping & handling fee to the USA by Standard Airmail for a 150gm package is S$7.15 (postage S$5.65 + handling S$1.50). Any paypal or bank admin fee will be charged separately. .

3. Shipment method: either by Standard airmail / Registered airmail / EMS. Please refer to chart.

4. Allow a longer time frame for international postal service (about 4 to 14 working days depending on location & your selected mode of shipment).

5. Please understand that Shipping & Handling includes both postage and handling fee. PAYPAL Admin Fee is also applicable if payment is made via paypal (5.4% or S$1, whichever is higher).

Handling fee is calculated based on the following table:

 

Country	Handling Fee
Singapore	S$1.00
Overseas	S$1.50

For the updated postage rates, please refer to

http://www.singpost.com/quick_services/quicks_03postal_02overseas01.htm

EXCHANGE POLICY

We try to photograph and describe our products as accurately as possible, however, color may differ from every computer screen according to your PC setting. If you are dissatisfied with your purchase, mail the item* back to us in its original packaging & invoice within 7 days upon reception. We will honor your request for an exchange (except for items stated below*). We reserve the rights to reject items not in their original packaging. Shipping fees are not refundable and the return shipping costs are the responsibility of the buyer.

* NOTE: free gifts, books, ebooks, sales/stock clearance items and products that are cut to measurement are not entitled for exchange.

1. Each item can only be exchanged once.

2. No cash refunds are allowed.

3. All returns must be accompanied by a copy of the original invoice.

4. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state by registered mail / EMS. Ensure returned items are well cushioned/protected for shipment

5. BEADS PAGE is not responsible for the shipping & handling fee on re-delivery of the exchanged items.

6. State clearly your name, address, order number & telephone number in the package.

7. Returned item must be exchanged for one that is of equal or higher value.  You are required to top up the difference in price.

8. No refund will be given if the value of the exchanged item is lower than the original item purchased.

9. You will bear the shipping cost for the returned item(s) - either by registered mail / EMS.